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At Shop Ozora, we are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns (Retail)

   • You have 30 calendar days from the date of receipt to return an item.

   • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

   • Proof of purchase is required for all returns.

2. Refunds

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

   • If approved, we will initiate a refund to your original method of payment.

   • Refund processing times may vary depending on your payment provider.

3. Shipping Costs

   • Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

   • Original shipping costs are non-refundable.

4. Exceptions

   • Certain items are exempt from being returned, such as perishable goods, intimate or sanitary products, and gift cards.

5. Australian Consumer Law

   • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.